Information

How to Know Your KPLC Prepaid Meter Number

Most houses in Nairobi have migrated from post paid KPLC  meters to pre-paid KPLC meters. With pre-paid Kenya Power meters, you need to buy tokens – similar to airtime scratch cards.. If for some reason you do not know your Kenya Power meter number you can retrieve it from the prepaid meter box.

Have you forgotten your prepaid meter account number? The codes to retrieve the Kenya Power meter number depend on the make of the meter box you have.

How to check token meter number

What you need 

This procedure needs you to be at your meter box

The Procedure 

To know your Kenya Power prepay meter number follow the steps below:

ACTARIS press 100 enter or #

HEXING 804 enter or #

CONLOG #100 enter or #

SHENZEN 65 enter

CIU-PLC 75#

000# and 100# can also work on other meters

If you are not sure of the make of your meter try most of the options above.

The 11 digit meter number will display ,scrolling from right to left

To buy Kenya Power tokens

  1. Go to your local electricity vendor
  2. Supply the operator with the meter number
  3. Supply the operator with the amount you wish to purchase
  4. You will receive a 20 digit token  printed on a receipt

Kenya Power prepaid tokens are available from vending stations and can also be purchased through MPESA and AIRTEL MONEY 24 hours.

RELATED: How to buy kplc prepaid tokens 

 

HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

94 thoughts on “How to Know Your KPLC Prepaid Meter Number

  • Have tried loading my account and it shows error. Calledyiur customer service and the lady was extremely rude as she was asking why the meter was not on power and in a very rude way. Customer Service is key

    Reply
  • Please activate INHEMETRE prepaid,37180429393

    Reply
  • steven wambui

    pls kplc be kind enough to activate my meter prepaid it was installed five months ago and never been activated hv tried to buy even token severally and it keeps telling me that the meter no is invalid i have power but i cant use it meter no54 1600 111 90 PLS ACTIVATE THAT METER NO

    Reply
  • please activate mine too 22170487353

    Reply
  • unlock for me meter 14286285423

    Reply
    • Prepaid hnhemetre indicate invalid on status. Can the metre been activated?

      Reply
  • pliz kindly unlock my meter 14286285423

    Reply
  • moses karuri

    kindly activate my meter number 54400348709

    Reply
  • how comes I paid 218 on meter 14228838950 you give me only 0.1 units

    Reply
  • Please activate my account meter number 14286865077

    Reply
  • Mathews

    Plis activate my meter number 54400505787

    Reply
  • Paul maina

    my token has 9 digits and I want to pay..how I do?

    Reply
  • How do I check my standing charge

    Reply
  • Daniel Kariuki

    activate my meter 37175561606

    Reply
  • Daniel Kariuki

    pliz am kindly activate my meter 37175561606

    Reply
  • martin kioko muthama

    kindly activate my meter number 14251725702.

    Reply
  • martin kioko muthama

    14251725702 its my meter number and i was informed that it is not registered by kplc and i have been using it.help please

    Reply
  • Kindly activate 14272787590- id 5587154- in kaptumo nandi county

    Reply
  • I have tried All the above but it still tells me FAILED . What is wrong?

    Reply
    • Boss kplc

      Hello next tym try using paybill no 501200 as faster replying

      Reply
  • Samuel Njuguna

    I’m new to this pre paid meter thing, and I recently paid 250 Bob for tokens but I was instead asked to pay about 1000 Bob, what could be the issue?

    Reply
  • Duncan Juma

    My meter just reads zero zero and i cant load tokens kindly assist

    Reply
  • Nathan Mwei

    Please I Am New And My Meter Have Failed To Work, Everything Is Succees But No Powe My Meter No Is 14272023335

    Reply
  • Enock Telah

    my tocken went off yesterday at night, so it’s impossible for me to dial my tocken account no. please help. Tocken meter no. is 14283293323.

    Reply
  • Patrick Joel

    I paid cash yesterday using M-pesa(Token) until now no power.what is the problem?

    Reply
  • i paid 380ksh on a meter token and it tells me that token generation ……..contact customer care plz tell me why

    Reply
  • How do we check inhemeter account number

    Reply
  • How do we check hemeter prepaid meter number

    Reply
  • Elijah mwai

    Is it a must that the token number should have11 digits

    Reply
    • Paul maina

      my token number has 9 digits.how do I get others

      Reply
  • joshua ndalame

    hi i just wanted to know how i could know the standing charges for a hexing token meter
    that has been dormant but heard 33point filled when it was installed..the meter no is 14245181715

    Reply
  • Antipas

    Am new n my meter is HEXING… Have tried to dial 804 to know my meter No. But it tells me fail… What do I do?

    Reply
  • kipngeno

    i made a wrong payment of tokens to another tokens.kindly assist to return back my tokens.

    Reply
  • Hi. what happens to meter which reject recharge and indicate unregistered meter?

    Reply
  • i just installed a meter but my hexing has no network. cant load any tokens or see the balance. kindly help plizz

    Reply
  • Please activate my new meter, card no 142932621936

    Reply
    • Elias Omondi ong'wen

      I am forgetting activation code to acctivate my prepaid meter and my Meter is hexing

      Reply
  • 12486045795… a whole week without lights please activate it…it’s connecting then in a few seconds failed do something about it heixing

    Reply
  • zachary

    meter no 14284003697 pls activate this meter

    Reply
    • Patrick N. Kinyanjui

      Please activate my five token Metres.
      54400831373
      54400831357
      54400831332
      54400831316
      54400831399

      Reply
  • TITUC CHEBON

    I have recently purchased a meter for tokens with meter no.14271704190. i have tried to recharge but when i pay it tells me the money is not enough. How can i confirm whether the meter is new or has been used by another person before being sold to me.

    Also can i know the real owner be4 being sold to me.

    Reply
  • Hello blogger, i must say you have very interesting posts here.
    Your website should go viral. You need initial traffic boost only.

    How to get it? Search for: Mertiso’s tips go viral

    Reply
  • Rashid wario

    I want to know how calculations goes cause I don’t understand.

    Reply
  • i have dialed 100 n it still isnt giving me the account number…i just moved in to a house that already had one so ill need the account number for any future payments

    Reply
    • To know your prepay meter number please follow this instructions
      ACTARIS press100 enter,
      HEXING 804#,
      CONLOG #100# ,
      SHENZEN 65 enter
      Good afternoon, please press either of the following to confirm your meter no. 804#, 000#, 100# or 65#. Thank you.

      Reply
    • To know your prepay meter number please follow this instructions
      ACTARIS press100 enter,
      HEXING 804#,
      CONLOG #100# ,
      SHENZEN 65 enter
      please press either of the following to confirm your meter no. 804#, 000#, 100# or 65#. Thank you.

      Reply
  • How can i know the amount that has accumulated for the monthly charges?

    Reply
    • It’s easier to call or chat with Kenya power on their Twitter handle …this was you will get assistance faster

      Reply
  • David wachira

    I have a token and given 49 units. I have fed it to my meter but it is displaying 0. 00 units what could be the problem?

    Reply
  • My meter number plz

    Reply
  • Have tried this but it says rejected i dont know why

    Reply
  • I want to view my meter number

    Reply
  • I dont know my prepaid meter number how do i go about it?

    Reply
  • stephen mukuha

    my prepaid meter number 14106499032 have a problem in units i ussuary given a small units like 3 units when i buy for ksh 200 via mpesa whats is the problem plz assists

    Reply
  • I only have kplc customer interface. I want to know my meter number
    Ho do I go about it?

    Reply
  • in the event a digital pre paid metre is not used for several months .will the monthly charge fee b implied

    Reply
    • Bryan Ochieng

      Yes it will accumulate

      Reply
      • hello…. I happen to have a new meter box and it is not responding, by that I mean, I have fed it with units but there is still no power what might be the issue. please help

        Reply

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