Technology

How to get your Safaricom PUK to unblock your line

How to reset your PIN for Safaricom SIM

It happens that sometime you may lock /block your Safaricom SIM. You SIM can be blocked when you enter a wrong PIN more than three times.If this happens, you be asked to enter your PUK number .The PUK number is usually indicated on the plastic card holder that comes with a new SIM card. So keep it somewhere safe for such instances.

If you do not have this plastic SIM cardholder with you, do not fret. Safaricom has another solution for you.

Safaricom has made it possible to unlock your SIM card and keep on connecting. – Updated 21 July 2019.

What you need to unblock/ unlock your Safaricom line 

  • A working Safaricom line (You can use your friend’s phone)
  • Your mobile phone number
  •  Your ID number that was used to register for this line

Get PUK to unblock your SIM

The Procedure

  1. Dial *100# on the borrowed phone (Safaricom Phone)
  2. This lands you at self-care menu
  3. Select number 7  get PUK number
  4. Enter the mobile number of the line you want to get PUK for.
  5. You will be prompted to Enter Id or pin number(the id used to register the line or the pin number of your line)

Your Safaricom  PUK will be sent to the phone you will be using at that moment. You can use that to change your pin and unblock your Safaricom line.

Related: How to replace Safaricom SIM card yourself. 

HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

142 thoughts on “How to get your Safaricom PUK to unblock your line

  • Layargaming By mistake, I blocked my phone. My puk arrived, but it won’t unblock. Since I can’t recall where Mr. found it, kindly send me the original puk.

    Reply
  • HLK88 How can I get my merchant number banned so I can leave the country?

    Reply
  • Hi how about how to get the puk 2?

    Reply
  • Chrispinus khasenye onyanga

    Hello Safaricom team,

    i have blocked my sim 0728107961 but if try getting the PUK using another working line as per the direction given, it say, connection problem.
    How can you help me

    Reply
  • Hadija mui

    I need heip,my line blocked and my id lost still id number i have forgotten.my number 0759124271

    Reply
  • Daniel Kon Ater

    Dear Customer care officer,
    My SIM card is blocked as is requiring the PUK number and I have forgotten it. Kindly I need help.

    my number is 0708035439. I will appreciate your help and I am currently overseas.

    Thanks
    Dr Daniel Kon Ater

    Reply
  • Wilsonmbugua

    Can any body help me my line have block my mpesa not working

    Reply
  • Andreana Hunt

    I forgot pin to my lgk20 and the sims and puk is locked

    Reply
  • What do i do when i dont know the ID no. that was used to regester the sim
    HELP!!
    thnx in advance

    Reply
    • You really need the ID Ansel… How was the line regsitred?

      Reply
      • Fanice ouma

        I accidentally blocked my phone… I have received a puk but it can’t unblock… Please send me the original puk coz I can’t remember Mr find it.

        Reply
  • hey i have lost all the chances for unblocking my safaricom sim card . what should i do to unblocked my phone. my number is 0792254052…. my id number is 0276644
    its urgent if you can assist me

    Reply
    • Did you read the article Joshua?
      That procedure works so well.

      Reply
  • susan wangu munyagia

    the above information is not helping me .am outside the country and my intention is to keep the safari com line and now for a time it blocked and i do not have the puk with me.i have tried to unblock and given out my id number and they have rejected that .this is my line incase you may assist me because now am desperate where i am now.it got blocked i had put the pin which was wrong three times later i remembered the pin which should be 1325.my line 0715034326.my id number13565516

    Reply
  • Mercy nyawira

    Please unblock my sim 0725412346 my id is 12778938. Send my puk please

    Reply
  • Mercy nyawira

    Please unblock my sim 0725412346 my id is 12778938

    Reply
  • Joseph Jabuya

    Please! please! may you send for me PUK no. 0790396445

    Reply
  • Mamadou waly dia MANGA

    hey i have lost all the chances for unblocking my safaricom sim card . what should i do to unblocked my phone. my number is 0743607810…. my id number is A01870559
    its urgent if you can assist me

    Reply
    • are you okey now or i can assist you

      Reply
  • Ali Hussein Mgungah

    I’m at Tanzania and i have block my safaricom number accidentally and i dont have my PUK please help me to get the PUK my numbers is +254703755957

    Reply
    • It’s simple use the procedure above.

      Reply
  • hi, how can I get my original pin and I don’t have the plastic card on 0792168649 BT I registered with another id

    Reply
  • Kevin masinde

    Hi i blocked my sim and used a different id to register help me get my puk 0746569794

    Reply
  • Jackton Ogallo

    Pease help me unblock my phone-0724353876

    Reply
  • Beatrice Anyoda

    hi please help me get my puk my no. is 0715034206

    Reply
  • Joyce wangari

    My safaricom sim no 0797577154 please help me to unblock the puk so I can use my sim card again.

    Reply
  • Mercy Yvette

    Hi I accidentally blocked my line and I used another id to register please help me get my puk…0727764360

    Reply
  • Abigael tarus

    Itried requesting for my puk an iwas told I have exceeded the limit until after one week to try again what’s that

    Reply
  • Hi I urgently need to.unblocked my dim. My number us 0708841131. Who can I contact with my personal details to release the sim. I donk have my PUK with me.

    Reply
  • Hello I don’t have any other safaricom line to use, and I don’t remember the last top up please I only have the ID how will get the PUK kindly?

    Reply
  • Isabella broadfield

    Hi I don’t have a another safari number to contact need the puck to open my phone number 0712997219

    Reply
    • Moses omukunda wesa

      Am in Uganda n Iocked my phone accidentally,I don’t have another number to call,kindly get me the puk,my no. Is 0719396837. I’d no.23186153

      Reply
  • Tabitha wambui

    Send me the puk pliz for my no 0716363510

    Reply
  • Am Jane wangui plz can i get my puk no because my phone is blocked my no is 0726621948

    Reply
    • Hi Jane
      The instructions above should help you get your PUK easily.

      Reply
  • The outlined procedure for PUK isn’t working. Response is that the ID is wrong.

    Reply
    • Hi Charles,
      It means you are using the wrong id or better still try using your date of birth

      Reply
  • help me get my puk no. my no is 0797558475

    Reply
  • David Kaloki

    my safaricom line blocked. help me cet m’y puk. phone no is 0743904163

    Reply
  • Why does it say that you have entered the wrong Id though it’s correct?

    Reply
  • Hello Am in Belguim and locked my Safaricom line kindly send me the puk my number 0723716005

    Reply
    • Still waiting for my puk number locked my phone number 0723716005

      Reply
    • joseph githua

      How do i swap my sim since safaricom customercare ain’t responding?i have a new plate

      Reply
  • Robert kipngetich kirui

    lost my SIM card hw do I get new pin

    Reply
  • karanja

    My line blocked and when I try to follow the procedure to get puk I get a message that my Id is wrong

    Reply
  • Bravin Peace

    Hello, am a Kenyan, been using my safari-com line , but now I blocked it by mistake and am in Boston Massachusetts I can’t unlock my line, I need your help please, you can get me here +1617-792-1411 and my saf.com number that I need help ti is +2547-0448-444

    Reply
    • Hey Bravian. Did u manage to have your safaricom line unblock… am in states n i blocked my saf line. If yes, how did u do it??

      Reply
      • Hey Guys
        I want to assume you have relatives here in Kenya .You can ask them to follow the procedure above. This is so because the service only works on a safaricom line. They can then send you the PUK for unlocking.

        Reply
    • The procedure above should work for you.Note that you need to use another safaricom line..You can borrow your friend .

      Reply
  • Munira said

    I blocked my simply and retrieved the puk but I entered as instructed but wouldn’t unlock simply card.please help.

    Reply
  • blocked phone send puk 0707719379

    Reply
  • Morgan Murila

    My sim card is blocked send me PUK my phone number is 0724309623. My email address is [email protected]

    Reply
    • Leah Imbusi Etende

      Hi, kindly can I get my puk have blocked my sim card.

      Reply
  • Charity Waruguru Maingi

    I am Charity Waruguru Maingi and I blocked my phone. I need the PUK to unlock it

    Reply
  • Dr. RAJESH JESHINGBHAI PATEL

    Hi I am Dr. RAJESH PATEL of Eldoret of Kenya & at present I am in India. Unfortunately blocked My Safaricom number +254725885787. Please help me to unblock my number, so pl send me PUK number. My national ID number is 28634375.
    Waiting for your prompt reply.
    Thanks.

    Reply
  • My merchant number is blocked how do I get the puk am out of the country

    Reply
  • Hi im in south Sudan and my number is+254724433553. Please help me unblock my sim

    Reply
  • Nicholas Mwilu

    Am in China and unfortunately have blocked my number 0727907470. kindly send me the PUK.

    Reply
    • Mukabi Deogracious

      Send me your ID number, that will help me help you.

      Reply
    • send me puk for my no 0726561009

      Reply

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