Technology

How to get your Safaricom PUK to unblock your line

How to reset your PIN for Safaricom SIM

It happens that sometime you may lock /block your Safaricom SIM. You SIM can be blocked when you enter a wrong PIN more than three times.If this happens, you be asked to enter your PUK number .The PUK number is usually indicated on the plastic card holder that comes with a new SIM card. So keep it somewhere safe for such instances.

If you do not have this plastic SIM cardholder with you, do not fret. Safaricom has another solution for you.

Safaricom has made it possible to unlock your SIM card and keep on connecting. – Updated 21 July 2019.

What you need to unblock/ unlock your Safaricom line 

  • A working Safaricom line (You can use your friend’s phone)
  • Your mobile phone number
  •  Your ID number that was used to register for this line

Get PUK to unblock your SIM

The Procedure

  1. Dial *100# on the borrowed phone (Safaricom Phone)
  2. This lands you at self-care menu
  3. Select number 7  get PUK number
  4. Enter the mobile number of the line you want to get PUK for.
  5. You will be prompted to Enter Id or pin number(the id used to register the line or the pin number of your line)

Your Safaricom  PUK will be sent to the phone you will be using at that moment. You can use that to change your pin and unblock your Safaricom line.

Related: How to replace Safaricom SIM card yourself. 

HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

142 thoughts on “How to get your Safaricom PUK to unblock your line

  • Hallo can you kindly send me PUK in Germany and i cant Access.
    My Number 0705296539

    Lilian

    Reply
  • Please PUK for 0743207222

    Reply
  • there is no way to get your puk online when you are abroad like online where you can use your id no

    Reply
  • Kindly Send Puk For 0713202260

    Reply
  • GILBERT NYALUO

    puk for 0725144987

    Reply
  • Keneth Wesonga Juma

    sent me my puk on 0723518950

    Reply
  • Please help – PUK for my number 0742144695

    Reply
  • NTAGANDA NTAGWIRUMUGARA ADRIEN

    I need my Piuk number.
    my number is 0723796463
    ID:PC094302

    Reply
  • puk number for 0791158649

    Reply
  • Joyce Kimathi

    Hi. Got a puk, entered it then it requested for new PIN. It has written that the PUK is not correct. This is a replaced SIM not the original SIM. Please help.

    Reply
    • michael

      How to reset your PIN for Safaricom SIM

      It happens that sometime you may lock your Safaricom SIM. That would be hard lack but you don’t have to sweat. Safaricom has made it possible to unlock your SIM card and keep on connecting.

      More often than not your SIM locks when you enter the wrong PIN more than three times.

      What you need

      A working Safaricom line (You can use your friends phone)
      Your mobile phone number
      Your ID number or Your PIN ( The ID helps substitute if you had forgotten your PIN)
      The last top up on your line
      The Procedure

      Dial *100# on the borrowed phone (Safaricom Phone)
      This lands you at Prepay self-care
      Scroll down to menu 8 …
      Go to get PUK number
      Enter the mobile number of the line you want to get PUK for.
      You will be prompted to Enter Id or pin number(the id used to register the line or the pin number of your line)
      Provide the the last direct top up amount on the line.
      Your Safaricom PUK will be sent to the phone you will be using at that moment. You can use that to change your pin and unblock your Safaricom line

      Reply
  • How can i get my PIN after getting my PUK…Thenks

    Reply
  • Safi Msafi

    How else can i retrieve my puk if there’s no one else using safcom near me,,am away in Dubai.

    Reply
  • nelson mangale

    0796324414 can i get my puk

    Reply
    • Elizabeth Wasunna

      Puk for 0722562200

      Reply
    • Elizabeth Wasunna

      Kindly provide puk for 0722562200

      Reply
  • Hi am in the US Chicago and unfortunately, i have locked my sim which is in the roaming mode please assist urgently because I don’t have anybody around with a Safaricom sim around. +254727638620

    Reply
    • Hi am in the US Chicago and unfortunately, i have locked my sim which is in the roaming mode please assist urgently because I don’t have anybody around with a Safaricom sim around. +254727638620

      Reply
  • i have tried very many times to dial *100*8#.yet am not getting my puk namber.what other option do i have

    Reply
    • You can simply call safaricom customer service and select speak to an agent.

      Reply
  • Hi
    Assist me wid puk number 0716850000 for that number

    Reply
  • Vincent kabere

    hi my assist me with puk no my line has block

    Reply
  • kennedy Adidi

    Need assistance plss…..can’t get my PUK….0791266761….
    Am told my pin is incorrect….
    Plss l need help urgently.
    Thanks in advance

    Reply
  • Agent number 036672
    Cant recall the number

    Reply
  • plz help me with puk for the no 0727264508

    Reply
  • Kashmira Babu Shah

    Dear Sir / Madam

    With reference to my mobile no.0720718795 sim card PUK is locked. At the moment I am travelling and am in UK and don’t have the PUK details with me..

    I have tried, using my husband’s mobile, to follow the procedure for obtaining the PUK i.e. dial *100# but I keep getting the message Original PIN NUMBER or ID is wrong. It says Please dial *212# to Re-enter the correct details for the intended mobile number. By dialing *212# it does not allow me to do anything. The last recharge on my mobile was for 300/= on 20.03.2017.

    For your reference attached herewith copies of my ID and my passport and kindly request you to help me re-activate my line.
    Your assistance would be very much appreciated.

    Kind regards
    Kashmira Babu Shah

    Reply
  • agnes miano

    puk for 0728608196

    Reply
  • PUK for 0792443422 please

    Reply
  • The procedure doesnt work.says error with application..any ideas,agents are not pickin the fon either

    Reply
  • Truly awesome and brilliant. The TAT was brilliant and got the PUK within the specified SLA.

    Reply
  • Grace Nyambura Kimani

    I am out of the country and would like to retrieve my PUK for my number 0721333958. In have tried the procedure given but it is not working for me. I cannot remember the amount of my last top up. Please help me , I need to use my line urgently.

    Reply
    • Mohamed Ali

      Hello,
      I have locked my tel and forgot my PUK.am outside the country and no safari line near.kindly help get my PUK.
      My tel is 0716030542

      Reply
  • Worked for me. Thanks alot.

    Reply
  • help retrieve my puk number please. The procedure is not working with me though it worked before.
    0715773423

    Reply
  • getting a puk is the hardest thing using this method give alternative.

    Reply
  • the instruction doesn’t work i have tried many times please help me get my puk back

    Reply
  • I need puk for0726573874 the process is not responding please help

    Reply
  • My line is blocked and the procedure is not working
    my no. is 0702903371
    Help plz ????

    Reply
  • My number is out of service. How do I go about it?

    Reply
    • Chabari mawira

      I wish 2 get my puk number and am out of the country.0716407321 tht the number

      Reply
  • it works nicely, just follow the instructions keenly it doesn’t take two mins. am happy

    Reply
  • job onyango

    i need puk for 0712684467…the format is not working kindly help

    Reply
    • Óraw
      Posted November 23, 2016 at 6:30 PM
      it works nicely, just follow the instructions keenly it doesn’t take two mins. am happy

      Reply
  • Carolyne mwendwa mworia

    My phone is blocked after afew times entry of wrong pin number by my son, kindly assist mi unblock , my mobile number is 0723341385

    Reply
    • Everline

      Hi
      Please borrow someones phone and follow the procedure above.

      Reply
  • Kelvin mwega

    I nid puk for 0700641190

    Reply
    • Hi kelvin
      Please borrow someones phone and follow the procedure above.

      Reply
  • Nicholas Kioko Mutua

    My phone has block 0702315118

    Reply
  • anna nyokabi

    My phone number is blocked please give me puk for 0791658847

    Reply
    • plz help me with puk for the no 0727264508

      Reply
  • Help me puk no for this line 0700415772

    Reply
  • Samuel metobo

    I need my puk for safaricom line, and I am in the u.s.a.now. what can I do??

    Reply
    • Hi,
      You need to generate it yourself sir .. like the instructions say.

      Reply
  • valentine mjomba

    my phone is blocked,assist to unlock the phone,phone no is 0705303305

    Reply
  • I want to get my puk but I forgot my number since the line was new and the reference cover got lost I only have the simcard please help.

    Reply
  • This assumes you can get access to dial the 100 no when your phone is already locked.

    Am currently outside the country and my line is locked. I don’t have my PUK with me, and obviously not able to dis the support line at *100# line.

    Any ideas?

    Reply
  • Faumash

    Im in gulf and i blocked my line by mistake kindly assit me with the puk no coz i want to use my line.

    Reply
  • Clarence Clar

    why do safaricom block pin number it sucks

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *