Government Services

How to know your NHIF Number In case you Misplace the Card

How to know your NHIF card number. The NHIF card comes with NHIF number. This is precisely your membership number. This number is critical if you need to transact any business with NHIF but as fate would have it sometimes you may lose the card and thus the number too. In case you just need the NHIF number and you are not visiting the hospital you can retrieve the number in one of two ways.

To know your NHIF number via SMS

  1. To know your NHIF number using an SMS. Text your ID number to 21101 in the format below

ID*your Id number * e.g. ID 12345678

So ideally you type the word ID followed by your ID number and send it to the shortcode 21101.

You will receive a reply that will have your NHIF membership number indicated, the last month you paid and the name of your employer (where applicable).

  1. Call NHIF on their toll-free number -NHIF Toll Free Line 0800 720 601

Ask for your  NHIF membership number, they will be glad to assist. While at it you can ask where to go nearest for a replacement of your NHIF card if you have misplaced it.

You could also reach NHIF on their twitter handle at NHIF Kenya

NHIF email: customercare@nhif.or.ke

Related: How to replace your NHIF card.

Related: How to Change Your NHIF Preferred Hospital.

RELATED: How to check the NHIF account contribution status on your Phone

For more info on  NHIF go to http://www.nhif.or.ke/healthinsurance/

HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

189 thoughts on “How to know your NHIF Number In case you Misplace the Card

  • Christine Gichana

    Hey..i have never received my card..i was given a stamped form with my NHIF number..i need to collect the card. my ID is 25179993.Can i pick it at any branch?can i send someone to pick it for me since during the day am at work?If i send someone should i give her my ID and what else?

    Reply
  • Anyangu David

    send my nhif no. ID 28783142

    Reply
  • kindly send me nhif number for id 28122954

    Reply
  • William Mise

    Could you pls let me know if my new NHIF card is read so i can come and pick it. I applied on 13th september 2017 my ID No.2251689.

    Reply
  • Geoffrey karanja

    please send my membership number…id 28696291

    Reply
  • Geoffrey karanja

    please send me my membership number…id 28696291

    Reply
  • RODAH K. NJAGE

    id. no. 2011792525 please help me with my NSSF Number

    Reply
  • RODAH K. NJAGE

    Please help me get my NSSF Number which i have forgotten

    Reply
  • Anastacia Letting

    I forgot my NHIF number.. Kindly send it to me my ID No is 29378202

    Reply
  • FESTUS KIPLANG'AT ROTICH

    Hello. Pls help access my NSSF number. My phone number is 0723 524268. Thanks

    Reply
    • Juliet endesiah

      Please help me get my NSSF NUMBER VIA email

      Reply
  • Maurice Okumu Auma

    I lost my nhif card can you send me my membership no.

    Reply
    • Maurice Okumu Auma

      I lost my nhif card can you send my nhif membership no. and my I’d is 1680596 and mobile no 0720330827

      Reply
  • edna mote

    lost my nnsf card,need the number urgently. kindly assist

    mobile no.0716560449

    Reply
  • edna mote

    lost my nssf card..,need nssf number.kindly help. 0716560449

    Reply
  • BEN OMONDI WERE

    HI, I HAVE LOST MY NHIF NUMBER PLEASE HELP

    Reply
  • Isaac Ojwang'

    Does it mean that membership number is the same with the pin number used in the nhif?

    Reply
  • Irene Kalekye

    Kindly send me my nssf number my ID card is 32653740

    Reply
  • simon m nzioka

    Help me find my nhif number.I’d 22348628

    Reply
  • elphas kahi

    help me to find my nhif number id 20703996 mobile 0720751815

    Reply
  • Josphat Osieko

    Please assist me t know my nhif number my if no is 27716169,contact 0715676167.

    Reply
  • please check for me my Nssf number.. my ID is 32120122. my phone number is 0703533815

    Reply
  • Hi. Ilost my nhif number. Pls help. Id no. 22793447.option 2 aint working

    Reply
  • Susan Chepkemoi Ggeno

    I would like to change my NHIF Hospital ID 1799730

    Reply
  • Openda Cosmas Ondiba

    Kindly send me my NSSF number
    My ID is
    25770725

    Reply
  • I would like to choose preferred hospital (premium) assist please

    Reply
  • What do they mean by “Legal Type:” on the online registration form?

    Reply
  • kipchimus martina kandie

    Hi,please check for me my nhif pin number I misplace it

    Reply
  • clare oteba ekapeli

    kindly help me my nhif number

    Reply
  • Elly Carolyne

    Hi,
    Kindly check for me my NHIF number. ID no 27704920

    Reply
  • Hi if i misplaced the card and have my details of membership and my ID is it possible to use the same in hospital without a card tomorrow being a public holiday?

    Reply
    • No. You need the card to use the service

      Reply
  • Lidya akinyi osiro

    Hi I forgot my nhif number pls help me know it ID29581667

    Reply
  • Ram Suresh Parjapati

    My name is Ram Suresh Parjapati i want to knows my nssf number

    Reply
  • dorcas jepngetich kipchumba

    I don’t I don’t know my nhif account number.please help.my I’d number is 29713804

    Reply
    • Hey Dorcas
      Use option 2 above

      Reply
  • David okemwa

    Please can you help me get my NHIF and NSSF membership number as I want to deposit some cash to my accounts please.

    Reply
  • Hellen Chebet

    misplaced my membership no.my ID 24005519

    Reply
  • Pauline Wanjiru

    I have forgotten my nhif number. Can you assist me. My ID no. is 27467603.
    Please assist me.

    Reply
  • Hey, to what account number do I deposit the 100/= fee?

    Reply
  • when i am replacing my card will i be issued with another one instantly or how long should i wait for it

    Reply
  • EMMANUEL KARISA

    I have forgotten my nhif number. Can you assist me. My Id no. is 23520680.
    Please help me here.

    Reply
  • LYDIAH NKARICHIA.

    Am a tsc employee.tsc have been remitting my contributions every month since 2012 feb.i went to check my contributions n found only 180.how can i claim for the money.?

    Reply
  • Elizabeth Caroline osodo

    morning, am not happy with the way it is happening, last year in Sept i paid ksh 2000 via mpesa and I mistakably put my ID number(21850492) instead of my membership number(1811918), I have made several trips to your offices the message and even wrote a letter requesting for reversal which I was told that, it has been reversed but when I check my payments, it does not show…. is this how it should be done? kindly advice more!

    Reply
  • Kenneth Sirima

    Since the time I registered, I’ve never been given an NHIF card. What should I do

    Reply
  • I got a reply instantly. Thanks

    Reply
  • i have followed the procedure and they havent replied despite having airtime on my phone

    Reply
    • Ezra Omollo

      i have done that for 7 times and no repply too

      Reply
    • same case here. no feedback.

      Reply
  • Samwel Ngari

    A member in our group lost the card. What are the procedures and cost if any.
    No. 101339
    Ahandi CBO

    Reply
  • ESTHER NJAMBI

    HAVE SEND A MESSAGE AND AM NOT GETTING ANY REPLY

    Reply
  • Marty akorot

    I was asking how many days or months does it take for the card to be active and be used…..

    Reply
  • James Mbalwe

    Hi iwould like to find out if ican benefit by getting spectacles if lam a member

    Reply
  • WYCLIFFE LINGALWA MUDOGO

    Good morning,Kindly remind me the hospitals I chose for both out and in patient.My wife is expecting and I would like to be sure how and where to take her.my membership no.0319545.

    Reply

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