Government Services

How to Change Your NHIF Preferred Hospital

The new NHIF guidelines provide for a member to choose their preferred outpatient hospital /medical facility  where they will be going to seek outpatient medical help. The preference here is pegged on the proximity and well your own opinion about the facility.

Related: How to check the NHIF account contribution status on your Phone

Once you choose a preferred facility you will not be able to get your medical services paid by NHIF from ANY other hospital. In the situation where you might need to change your preferred outpatient medical facility/ hospital; NHIF allows you to do so twice a year. Download the CHANGE OF MEDICAL FACILITY FORM 

Update 29 August 2018: On the outpatient medical facility form, you can indicate a different hospital for each of your family members. This very helpful for those families who stay in different towns.

There is usually a national call out for change of NHIF preferred facilities. When the call is out you are advised to visit your new hospital and change your preference.

If you feel you need to change the hospital before a call is made you can still visit your nearest NHIF branch and submit the change of medical facility form.

Related: How to check your NHIF number in case you misplace the card

NHIF branch offices in Nairobi.

HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

111 thoughts on “How to Change Your NHIF Preferred Hospital

  • Abigail Moses

    I can’t remember the hospitals i chose for my outpatient services. Am i able to know them online?

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  • Cant Remember The Hospital I Choose,plz How Can I Check Out

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    • Joyce wanjiku murage

      How can iknow the hospital i choose as my outpatient hospital

      Reply
    • Betty kinanu

      How can I choose my outpatient health care?

      Reply
  • I Cant Remember The Hospital I Choose ,plz How Can I Check Out

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  • Sophie Mbugua

    For those who needed their hospitals changed, were you helped?

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    • Hi Sophia
      Do you have help?

      Reply
  • Erick nzioka

    Hi kindiy assist me with my nhif number id 27798009

    Reply
  • BEATRICE WAIRIMU NGARI

    how do i change my outpatient hospital

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  • SUSAN OJIAMBO

    Hi kindly assist me with my NHIF number urgently ID 23607823

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    • Please help me choose hospital I don’t remember that password pls

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  • carolyne

    I would like to change hospital from karatina to rongai

    Reply
  • Lenin Omondi Otieno

    I want to change my dependant from Mama Lucy hospital to Bristo Park Nairobi

    Reply
    • Dina Asimo

      I want to change my dependant from Mama Lucy hospital to Bristol Park Nairobi

      Reply
  • caroline muthoni njuguna

    I want to change my current hospital, Mariakani Cottage Hospital to Syokimau Health Centre

    Reply
  • Your services are pathetic, jambo pay included

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  • Peter njuguna mungai

    I would like to change hospital

    Reply
  • Jane wanjiku

    Hello, i would like to change my preferred outpatient Jamii Yadah medical center to Baldo Ippolita Catholic health center 3232-00 Nairobi. Reason been i have relocated from Utawala and am near the new hospital..kindly assist me.

    Reply
    • Roselyne noel

      How can I change my hospital from tudah to st thomos Mombasa likoni

      Reply
  • Christine nduku mukeu

    Please kindly change my preffered nhif hospital from m.p.shah to Kenyatta national hospital id no.9775953

    Reply
  • Titus Muthengi

    Want to choose my twins to be given a choice of Mwingi medicare(66601087) for out patient treatment. They have not been placed.

    Reply
  • I would like to change my NHIF hospital for outpatient Coptic hospital please do make the changes.No:0595096 Stephen kiptanui

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  • Rashid anyanga

    I would like to change my NHIF preferred hospital now.how can i go about it.

    Reply
  • Wycliffe Mbero

    I chose outpatient long time and its not reflecting what is the problem my ID is 24237172

    Reply
  • Hi I would like to add my preferred hospital to my card since I had filled Kenyatta n I was told the field is empty

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  • Rose mueni

    Why is it that in the time of registration you dont give the information of hospital choosing and then you go ahead and choose hospitals for a customer?? How do i go about this? Kindly help.

    Reply
  • Jeremiah Onyango Orwa

    Kindly put Mother Kevin Hospital 8n Nakuru west as my preferred Hospital.

    Reply
  • Jeremiah Onyango Orwa

    Kindly put Mother Kevin in Nakuru West as my preferred Hospital.

    Reply
  • DAN MAURICE ODHIAMBO

    Kindly change my outpatient hospital from KNH to guru nanak hospital.my ID NO 25272629.THANK YOU

    Reply
    • Why don’t read the article first before asking questions? Go to NHIF offices for guidance on how to change the hospital

      Reply
  • Shadrack Simiyu Wanjala

    please update my status. change my whole family outpatient facility to DREAMLAND HOSPITAL,Spouse and children. It’s in kimilili. My id no. 14725195. Shadrack Simiyu wanjala.

    Reply
  • timothy kamau

    help me change the hospital from Nairobi to nakuru

    Reply
  • timothy kamau

    I can like to change my hospital at this time but when I go to nakuru nhif I m told not yet time..i live in nakuru now not.for one year haijanisaidia.kindly assist

    Reply
  • Fauz Ibrahim.

    Hi, i happen to change my out patient from jamia crecent to my current place Athiriver Shalom community Hospital, i did so on 3/5/2017. hadi sasa sijapata majibu Na niko kazini Monday to Monday so naitaji usaidizi nijulishwe kama tayari hio transfer To Shalom Community Hospital imekua approved. my NHIF NO is 5868099.

    Reply
  • albinah atamba

    want to leave kawangware centre to any other ourpatient facility around there pls advice

    Reply
  • Edna Anyango Okwara

    Hii I want to change my Outpatient hospital and I am from the NHIF office kisumu, they are telling me it is not possible now. What can I do. I need a solution urgently.

    Reply
  • Michael waweru

    I have not registered a prefered outpatient hospital since it started, yet today I went to register n was surprised to being told that I have aleady registered n that I should wait until September to change. My question is who registered my name without my concent?

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  • hoa long should it taks to change a hospital preference

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  • I changed my outpatient facility last month but upon calling the facility they told me they have not started offering the services yet despite that the facility is included in the nhif outpatient list, can choose again this month

    Reply
  • I haven’t registered with any hospital yet but would like to. Which hospital can I register with either south b or pipeline embakasi.?

    Reply
  • MOSES HABWE

    changing of my former spouse to my current spouse ie removing the former spouse from my cover and putting my new spouse to the cover

    Reply
    • Hi Moses
      You need to visit the nearest NHIF office with your spouse copy of ID and passport photo.

      Reply
  • MOSES HABWE

    KINDLY ASSIST ME TO KNOW HOW I CAN CHANGE DETAILS OF MY FORMER SPOUSE TO MY CURRENT SPOUSE

    Reply
  • Cynthia Ashioya

    I want to change my preferred hospital from mama Lucy to Huruma nursing home

    Reply
    • Cynthia
      You need to visit the nearest NHIF office to you .For your case I think it’s Buruburu office

      Reply
  • Cynthia Ashioya

    I want to change my preferred outpatient hospital from mama Lucy to huruma nursing home

    Reply
  • alpha kerubo

    I want to know how I can change my hospital-oupatient.

    Reply
    • Hey Alpha,
      You need to visit the nearest NHIF branch for assistance.Where are you located?

      Reply
  • Onesmus Kariuki

    I can’t remember the hospital I chose for out patient and in patient

    Reply
    • charles munene

      is it mandatory to choose a preferred hospital?
      I can’t remember the hospital I chose for out patient

      Reply
  • George Ooko Oloo

    I want to know how i can change my hospital online

    Reply
  • George Ooko Oloo

    I want to change the hospital

    Reply
  • donald maena bundi

    i cant rembere the hospital i choose for out pesent please remaind.

    Reply
  • HANNAH MUGURE NGARUIYA

    I cannot remember the hospitals i choose . Please remind.

    Reply
  • I can’t remember the name of hospital I chose for out patient though i know its in Buruburu

    Reply
  • Robert Mutua Kiema

    I can’t remember the hospital I chose for out patient

    Reply
  • i want to change my outpatient hospital from Kitengela medical to victory hospital.
    my name is vivian id number is 28603364

    Reply
  • Peter Nyongesa Sakwa

    I want to change my preferred outpatient hospital from CGH Kakamega to Lupe.please effect this immediately n notify me.my name is Peter N Sakwa.card No.1430708

    Reply
    • Meshack Aswani

      I forgot the outpatient hospital that I selected. How do I check?

      Reply
  • I didn’t choose the hospital and it’s far from my place I want to change it though ve uswd the card only twice please help change to a nearby hospital

    Reply
  • Lucy Miano

    I can’t remember the hospital I chose

    Reply
    • Onesmus Njoroge

      I can’t remember the hospital I chose for out patient

      Reply

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