Information

How to Activate Roaming on Safaricom

Safaricom roaming allows you to use your local number anywhere else in the world as if you are in Kenya. This enables you to keep communicating to people as though you have not traveled.

What you need

  • For post paid a deposit of KES 5000
  • You need to activate roaming before you travel out of the country

The procedure

On prepaid your phone will automatically search for Safaricom partner networks and ask you to choose one you prefer

If you are on prepaid There two ways to initiate the activation of roaming on Safaricom when you are on Post Paid

For post paid roaming, you will be activated on a line through a written request by the customer at the Retail Centre or via email to advantage@safaricom.co.ke. You also need to make a deposit of 5000 ksh while making the request.

 

Once activated you will be able to make calls as well as SMS

 

How to make calls and send SMS while roaming overseas

  • You can call any destination within the country you are visiting by simply dialing the relevant area code and number.
  • To call home (Kenya): Dial + 254 followed by the desired number, e.g., for Safaricom mobile, dial +254 7xx xxxxxx, and for Nairobi landline, dial +254 20 xxxxxx.
  • To send SMS to Kenya or to an international number, type your message and send to the number as above.
  • To call other countries, simply dial + country code, area code, number, e.g., to call UK, dial + 4477 xxxxxxxxx

How to control the cost of Roaming

  • To get maximum benefit from Safaricom Roaming service at a cost you are comfortable with, use Call Diverting or SMS.

Sources:

  1. https://www.safaricom.co.ke/personal/roaming/roaming/how-to-activate-roaming
  2. http://roaming.safaricom.co.ke/

HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

28 thoughts on “How to Activate Roaming on Safaricom

  • Lyndah Kadzo

    Am in Bahrain please assist me my line of safaricom is not working ineed to make calls and texts but it tells me that you left your data roaming what can ido

    Reply
  • Please i lost my safaricom signal ..help i need to communicate with people at home …im in darusaalam somalia

    Reply
    • Was this resolved I’m experiencing the same problem

      Reply
  • francis ouloh

    I lost Safaricom signals. am in Garowe somalia.

    plz help

    Reply
  • Hi am in Abu Dhabi my safaricom line lost signal plz assist coz is the one i always used i used it in one year now only plz assist 0704872781

    Reply
  • Alice njeri githinji

    Would like to use my safcom line here in the state

    Reply
  • Michael Jefe

    Hello, am using prepaid line. I have travelled from Kenya to Rwanda and can’t make calls or receive calls
    Pls help to activate my roaming services.

    Reply
  • Esther kingori

    am in USA my line was working one year the time I arrived here please assist for my safaricom line to start enjoying

    Reply
  • thomas ndere ochung'a

    hi am thomas am in malawi and i cant communicate with my family. please help me activate roaming services. tel 0723707149

    Reply
  • Hi please help me to activate roaming, am in Canada 0716133871

    Reply
  • Simple Simon

    Hello am in Somalia and for the last 72 hours roaming network is not working we depend fully in Safaricom for Transaction and doing so many things using our Safaricom network …please do us something

    Reply
  • omar rindano

    hello am im in somalia and from the last 48hrs we have no roaming network and its inconveniencing our daily life routine since we depend on it for almost all mobile banking trasnsactions…am roaming with
    0722329950

    Reply
  • omar rindano

    hello am in somalia we have been having roaming network all through but last 48hrs we have had no networks….things have become rilly tough especiall for mobile banking.have struggled to get internet connection to write to to you..kindly reply have been roaming with 0722329950

    Reply
  • Yusuf mwangi muturi

    Am in Dubai, and i am requesting if its possible for me to be using my safaricom line to call back home, coz ave been trying since august last year

    Reply
  • Hi I have been in Doha for one month wen I came here my safaricom network was OK but now I don’t have I need to talk to my mum she is very seek pliz assist end my boss is not taking it serious pliz kindly assist its Agent I need help

    Reply
  • shelmith weru

    Am in america.
    I had activated my line for roaming before i left kenya but lost it later after I arrived here.kindlly help me reactivate.I need to communicate urgently.
    My phone no is 0722989842

    Reply
  • Sarah waruguru njeri

    Please help me to activate roaming I’m on Doha 0791655940

    Reply
  • Joseph Mungai

    I am in the USA and my Infinix handset cannot connect to roaming network. What could be the problem. Please assist

    Reply
  • my roaming can only do money transaction but calling problem

    Reply
  • Judy gathoni njoroge

    I didn’t do roaming to my line when I was in kenya how can you assist me

    Reply
  • Zeinab Mahmoud Yunus

    Hallo please assist,I travel to European Italy then Sweden from 14 September, and didn’t manage to set my sim on roaming, it more than 10 days I don’t have network on sim,
    please assist.

    Reply
  • John GAKINYA NDUNGU

    No network in my safaricom number QATAR I was using it for last one and half year for 2 days ago no network available I have problems to use Mpesa help me

    Reply
  • John Njenga

    I have been roaming with SAFARICOM-T-MOBILE USA for the past one year but recently my phone does’nt have any service at all! I am in the mid west area.

    Reply
  • Benard ogeto

    Hey, am already out of the country but I still wanna set up myour line to roaming.
    Am on post paid though

    Reply
  • Benard ogeto

    Hey, am already out the country but I still wanna set up myour line to roaming.
    Am on post paid though

    Reply
  • rita wanjiru

    Hi am Rita am currently in Doha since I came it’s been six months I’ve been tying to access my safaricom line but couldn’t, I receive messages even for Mpesa,but can’t make calks nor I can’t access my Mpesa NIR send money please help me on what to do,coz I don’t want to loose my safaricom line.0724934602

    Reply
    • Nelly orenja

      Hi did you get help on this issue???
      Am having the same problem can you assist please???

      Reply
  • Joseph kamau

    Hallo please assist,I travel to doha,I dint manage to set my phone to roaming settings,I could call to Kenya from here for last ten months n receive calls.but now my phone can’t call Kenyan numbers when here but can receive calls,sms charge are Abit high please assist n set for me kindly roaming settings.to keep me using n enjoying your services.thanks

    Reply

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