How to Activate Roaming on Safaricom
Safaricom roaming allows you to use your local number anywhere else in the world as if you are in Kenya. This enables you to keep communicating to people as though you have not traveled.
What you need
- For post paid a deposit of KES 5000
- You need to activate roaming before you travel out of the country
The procedure
On prepaid your phone will automatically search for Safaricom partner networks and ask you to choose one you prefer
If you are on prepaid There two ways to initiate the activation of roaming on Safaricom when you are on Post Paid
For post paid roaming, you will be activated on a line through a written request by the customer at the Retail Centre or via email to [email protected]. You also need to make a deposit of 5000 ksh while making the request.
Once activated you will be able to make calls as well as SMS
How to make calls and send SMS while roaming overseas
- You can call any destination within the country you are visiting by simply dialing the relevant area code and number.
- To call home (Kenya): Dial + 254 followed by the desired number, e.g., for Safaricom mobile, dial +254 7xx xxxxxx, and for Nairobi landline, dial +254 20 xxxxxx.
- To send SMS to Kenya or to an international number, type your message and send to the number as above.
- To call other countries, simply dial + country code, area code, number, e.g., to call UK, dial + 4477 xxxxxxxxx
How to control the cost of Roaming
- To get maximum benefit from Safaricom Roaming service at a cost you are comfortable with, use Call Diverting or SMS.
Sources:
Am in Bahrain please assist me my line of safaricom is not working ineed to make calls and texts but it tells me that you left your data roaming what can ido
Please i lost my safaricom signal ..help i need to communicate with people at home …im in darusaalam somalia
Was this resolved I’m experiencing the same problem
I lost Safaricom signals. am in Garowe somalia.
plz help
Hi am in Abu Dhabi my safaricom line lost signal plz assist coz is the one i always used i used it in one year now only plz assist 0704872781
Would like to use my safcom line here in the state
Hello, am using prepaid line. I have travelled from Kenya to Rwanda and can’t make calls or receive calls
Pls help to activate my roaming services.
am in USA my line was working one year the time I arrived here please assist for my safaricom line to start enjoying
hi am thomas am in malawi and i cant communicate with my family. please help me activate roaming services. tel 0723707149
Hi please help me to activate roaming, am in Canada 0716133871
Hello am in Somalia and for the last 72 hours roaming network is not working we depend fully in Safaricom for Transaction and doing so many things using our Safaricom network …please do us something
hello am im in somalia and from the last 48hrs we have no roaming network and its inconveniencing our daily life routine since we depend on it for almost all mobile banking trasnsactions…am roaming with
0722329950
hello am in somalia we have been having roaming network all through but last 48hrs we have had no networks….things have become rilly tough especiall for mobile banking.have struggled to get internet connection to write to to you..kindly reply have been roaming with 0722329950
Am in Dubai, and i am requesting if its possible for me to be using my safaricom line to call back home, coz ave been trying since august last year
Hi I have been in Doha for one month wen I came here my safaricom network was OK but now I don’t have I need to talk to my mum she is very seek pliz assist end my boss is not taking it serious pliz kindly assist its Agent I need help
Am in america.
I had activated my line for roaming before i left kenya but lost it later after I arrived here.kindlly help me reactivate.I need to communicate urgently.
My phone no is 0722989842
Please help me to activate roaming I’m on Doha 0791655940
I am in the USA and my Infinix handset cannot connect to roaming network. What could be the problem. Please assist
my roaming can only do money transaction but calling problem
I didn’t do roaming to my line when I was in kenya how can you assist me
Hallo please assist,I travel to European Italy then Sweden from 14 September, and didn’t manage to set my sim on roaming, it more than 10 days I don’t have network on sim,
please assist.
No network in my safaricom number QATAR I was using it for last one and half year for 2 days ago no network available I have problems to use Mpesa help me
I have been roaming with SAFARICOM-T-MOBILE USA for the past one year but recently my phone does’nt have any service at all! I am in the mid west area.
Hey, am already out of the country but I still wanna set up myour line to roaming.
Am on post paid though
Hey, am already out the country but I still wanna set up myour line to roaming.
Am on post paid though
Hi am Rita am currently in Doha since I came it’s been six months I’ve been tying to access my safaricom line but couldn’t, I receive messages even for Mpesa,but can’t make calks nor I can’t access my Mpesa NIR send money please help me on what to do,coz I don’t want to loose my safaricom line.0724934602
Hi did you get help on this issue???
Am having the same problem can you assist please???
Hallo please assist,I travel to doha,I dint manage to set my phone to roaming settings,I could call to Kenya from here for last ten months n receive calls.but now my phone can’t call Kenyan numbers when here but can receive calls,sms charge are Abit high please assist n set for me kindly roaming settings.to keep me using n enjoying your services.thanks